9tk10 Privacy Policy — Your Information Is Fully Secure

1 General Overview

9tk10 ("we", "our", or "platform") is a safe and reliable online entertainment platform operated for Bangladeshi players. This privacy policy will explain how we collect your personal information, what we use it for, and how we keep it secure.

By using our website, you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact us through our 24/7 live chat support.

9tk10 places the highest priority on protecting user privacy. We do not sell or share your personal information with any third party unless explicitly stated in this policy.

2 Information Collected During Registration

When you create an account on 9tk10, you provide the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Preferred password

3 Financial Transaction Information

The following information may be recorded to facilitate deposits and withdrawals:

• bKash, Nagad, Rocket, or bank account number (partial, for verification purposes)
• Transaction amount and date
• Transaction reference number

Important: 9tk10 never stores your full bank card number or complete payment credentials.

4 Technical Information (Collected Automatically)

When you use our platform, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Time and date of site access
• List of pages visited
• Cookie and session data

5 Primary Purposes of Use

9tk10 uses your information for the following purposes:

• To create, manage, and verify your account
• To process deposit and withdrawal transactions
• To track your gaming history and bonuses
• To provide customer support
• To prevent fraud and ensure account security
• To meet legal obligations

6 Communication and Promotional Purposes

With your consent, we may contact you for the following purposes:

• To send important account-related notifications
• To inform you about new bonuses and promotions
• To send security alerts
• To notify you about platform updates and changes

You may opt out of promotional communications at any time. However, important account-related notifications will always be sent.

7 Technical Security

9tk10 has adopted industry-standard technical measures to protect your personal information:

• SSL Encryption: All our pages are secured with SSL (Secure Socket Layer) encryption, which keeps data transfers between your browser and our servers safe.
• Firewall: Advanced firewall technology prevents unauthorized access.
• Two-Step Verification: If suspicious activity is detected on an account, an additional verification process is activated.
• Secure Data Storage: Sensitive information is stored in encrypted form on secured servers.

8 Password and Account Security

The following practices are recommended to keep your account secure:

• Always use a strong and unique password.
• Do not share your password with anyone.
• Always log out after signing in from a public or shared device.
• If you notice unusual activity on your account, notify our support team immediately.

No 9tk10 staff member will ever ask for your password via live chat or email. If you receive such a request, treat it as fraudulent.

9 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that help a website remember your preferences and browsing experience. 9tk10 uses the following types of cookies:

• Essential Cookies: Required to keep your session active and to save your login state. Without these, the platform will not function properly.
• Functionality Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand our website traffic and user behaviour.

You can disable cookies through your browser settings, but this may limit some functionality of the platform.

10 When Information Is Shared

9tk10 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Information needed to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Game Software Providers: Minimum information required to operate games (such as account ID).
• Legal Requirements: In compliance with valid requests from legal authorities or court orders.
• Fraud Prevention: To investigate financial fraud or other unlawful activity.

All third-party service providers are obligated to comply with data privacy standards.

11 International Data Transfers

Our servers and technology infrastructure may be located in various countries. For any data transfers, we ensure that all data remains protected in accordance with applicable privacy laws and standards.

12 Right to Access and Correct Information

As a user of 9tk10, you have the following rights:

• Right of Access: You may request a copy of the information we hold about you.
• Right of Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Right of Deletion: In certain circumstances, you may request that your account and related information be deleted (except where legal obligations apply).
• Right to Object to Processing: In certain specific cases, you may object to the processing of your information.
• Right to Portability: In certain circumstances, you may receive your information in a structured format.

To exercise these rights, contact us via live chat or email: [email protected]

13 Data Retention Period

We retain your information for the following periods:

• Active account data: for as long as the account remains active.
• Closed account data: for a defined period in accordance with legal and regulatory requirements.
• Transaction records: for the period required to meet financial and legal obligations.

14 Age Verification and Child Protection

9tk10 is operated for those aged 21 or above only. We actively work to prevent minors from using this platform.

• Age is verified at the time of registration.
• In cases of suspicion, an additional identity verification process is initiated.
• We do not intentionally collect any information from minors.

If it becomes known that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

15 Process for Updating the Privacy Policy

9tk10 reserves the right to update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after an update means consent to the new policy.

We recommend that you visit this page regularly and stay updated on any changes.

16 Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

We will make every effort to resolve your request as quickly as possible.